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Through great marketing and market saturation, Microsoft Word has become the de facto tool for documentation.  This should come as no surprise since Word is the most popular word processing tool—in fact, the “most popular software in the world for personal use” as MS Office Live Director of Marketing Michael Schulz said.  Naturally, when people chose a tool to create documentation, they used what they knew: Word.  The question is, is it always a good choice?  The answer is a resounding no.

The topic of my Management Information Systems class this morning was the use of information technology in education.  My professor, a critic of the traditional education model, drew this disturbing comparison: how business is done versus how education is done.  I was shocked.  “But business is USING information, and education is GETTING information!” I thought.

Technical writing is all around you, but do you really know what it is? The goal of technical writing is simply to communicate information about technology that the reader can use and understand. That’s easy, right? There are three main types of technical writing used to accomplish this goal: end-user documentation, hardware and software technical documentation, and technical marketing communications.

Most of us are no strangers to credit card fraud. We avoid buying from questionable websites, make sure we have our cards with us before leaving a store, and keep our information private. But there’s more you should be doing.

At STS we service the payments industry, so we are intimately aware how credit card security works. Here are some tips we recommend to keep your cards safe.

Single-source authoring tools could be your key to cutting documentation costs and increasing efficiency.

In single-source documentation (or single-source authoring), the same pieces of information that appear in multiple documents are housed in a single location (a database) using a single-source authoring program, such as AuthorIt or Framemaker. The result is that you only have to write and maintain shared content once to produce the documentation you need.