Blog – Page 7 – Shoap Technical Services

Do you know about Document Map in Microsoft Word?

Post author By admin
Post date August 4, 2011
1 Comment on Do you know about Document Map in Microsoft Word?

Whenever I go through a Word document with clients and they ask where a section is, I always refer them to the Document Map. Frequently, they don’t know what it is. Do you know what it is?

In short, Document Map displays the table of contents on the left side of your screen. This is helpful when searching for sections in a document even if there is a table of contents (less back and forth). You just have to make sure your text has heading styles applied to it correctly.

To find it and use it, follow the steps below.

Tags Manuals, Microsoft Word, tehnical writing, useful

Uncategorized

How To: Avoiding Credit Card Fraud

Post author By admin
Post date August 4, 2011
1 Comment on How To: Avoiding Credit Card Fraud

Most of us are no strangers to credit card fraud. We avoid buying from questionable websites, make sure we have our cards with us before leaving a store, and keep our information private. But there’s more you should be doing.

At STS we service the payments industry, so we are intimately aware how credit card security works. Here are some tips we recommend to keep your cards safe.

Uncategorized

Efficiency Leads to Savings with Single-Sourcing

Post author By admin
Post date August 4, 2011
No Comments on Efficiency Leads to Savings with Single-Sourcing

Single-source authoring tools could be your key to cutting documentation costs and increasing efficiency.

In single-source documentation (or single-source authoring), the same pieces of information that appear in multiple documents are housed in a single location (a database) using a single-source authoring program, such as AuthorIt or Framemaker. The result is that you only have to write and maintain shared content once to produce the documentation you need.

Language ROI Uncategorized Writing

What is Bad Spelling Costing You?

Post author By shaun
Post date July 20, 2011

According to an article making the rounds last week from the good ol’ beeb: Spelling mistakes ‘cost millions’ in lost online sales:

He says he measured the revenue per visitor to the tightsplease.co.uk website and found that the revenue was twice as high after an error was corrected.

Business E-mail Uncategorized

John Hancock takes it to the web

Post author By admin
Post date July 15, 2011
2 Comments on John Hancock takes it to the web

In a quest to provide marketing information to my coworkers, I started doing some research on email signature etiquette. I was very disappointed to find that almost every article on the subject is an angry tirade with little practical advice. What’s more, many of them conflict with each other. So I kept digging and came up with what I think are the keys to an appropriate email signature—presented here in calm, concise language.

Language Uncategorized Writing

OMG WTF LOL

Post author By admin
Post date July 11, 2011
2 Comments on OMG WTF LOL

You know that obnoxiously trite line “The Oxford English Dictionary defines (fill in the blank with a simple word) as…”? It just got a whole lot worse.

Recent additions to “the OED” (does everything need an acronym?) include LOL, ego-surf, and smack talk. I gave the monitor the evil eye as I scrolled down the list of newly added and updated terms. Now these words that will almost certainly fall out of style are cemented in our language (oed.com says that entries are never deleted).

What about this bothers me so much?

Business ROI Training Uncategorized

Oh, Dr. Kirkpatrick! Measuring Training Outcomes In An Imperfect World

Post author By admin
Post date July 1, 2011
1 Comment on Oh, Dr. Kirkpatrick! Measuring Training Outcomes In An Imperfect World

Recently I came across this article at the CommLab India blog which presents an interesting opinion on measuring the training effectiveness using the Kirkpatrick model (diagram shown below). The author conjectures that the only practical way to measure this in practice is through Level 2 assessment (i.e., “testing” the student’s retained knowledge). Level 3 and Level 4 (degree of application of concepts and achievement of training objectives, respectively) are unreliable, the writer argues, since these types of measurements don’t exclude external factors, and thus make it difficult to attribute enhanced performance exclusively to training activities.

Process Tools Training Visual Aids

Finding Form Buttons in Microsoft Word 2007

Post author By admin
Post date June 28, 2011
1 Comment on Finding Form Buttons in Microsoft Word 2007

Recently, one of our clients asked us to document the creating forms feature in Microsoft Word 2007. I’ve used Word 2007 quite a bit with another one of our clients and recently got Word 2010 for my personal computer. It seems a little crazy at first but easy once you get the hang of it.